Privacy Policy

Last updated: 3 January 2026

This Privacy Policy explains how Heart & Soul Merch (“we”, “us”, or “our”) collects, uses, and protects personal information when you use our website https://heartandsoulmerch.co.uk or contact us.

We are a UK-based business selling a small range of clothing items, and we are committed to respecting and protecting your privacy.

1. Information We Collect

We may collect the following information when you place an order or contact us:

  • Name, postal address, and email address

  • Order and delivery details

  • Information you provide via our contact form or email

  • Basic technical information such as IP address or browser type (standard website logs)

We do not collect or store any payment card or bank details.

2. Payments & Card Details (Handled by PayPal)

All payments on our website are processed securely by PayPal.

  • We do not handle, process, or store your card details or bank information.

  • All payment information is managed directly by PayPal in accordance with their security and privacy policies.

For more information, please refer to PayPal’s privacy policy on their website.

3. Contact Form & Email Communication

When you contact us via our website contact form or by email:

  • Your message is received by us via email and stored securely within our email account.

  • Emails sent to us are treated as confidential within the company.

  • We do not share the contents of emails or personal information with third parties unless required by law or requested by you.

4. How We Use Your Information

We only use your information for:

  • Processing and fulfilling orders

  • Responding to enquiries or customer support requests

  • Legitimate business, accounting, or legal purposes

We do not sell, trade, or pass your data to third parties.
We do not use your data for marketing purposes unless you have explicitly agreed to this.

5. Data Security & Storage

Any personal data we hold:

  • Is stored securely

  • Is accessed only by authorised personnel within the company

  • Is retained only for as long as necessary for business, tax, or legal purposes

6. Marketing

We will only send marketing communications if you have explicitly opted-in.
You may withdraw consent at any time by contacting us.

7. Your Rights (UK GDPR)

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you

  • Request correction or deletion of your information

  • Restrict or object to certain types of processing

  • Request data portability where applicable

To exercise your rights, please contact us using the details below.

8. Contact Us

If you have any questions about this Privacy Policy or your personal data, you can contact us at:

Heart & Soul Merch
Email: heartandsoulmerch@gmail.com
Website: https://heartandsoulmerch.co.uk
Country: United Kingdom

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with an updated “Last updated” date.